Accessible Customer Service

This training session is an introductory course to equip employees with the knowledge and skills to provide exceptional customer service to individuals with disabilities, who now make up 1/4 of the American population. Participants will learn to identify and address diverse accessibility needs, ensure a welcoming and inclusive environment for all customers.

• Thursday, Mar 19: 3:30 PM – Online via Zoom

What you will learn

• Understand the various dimensions of disability and how they may impact customer interactions.
• Learn best practices for communicating effectively with customers with disabilities.​
• Recognize the importance of creating a welcoming and inclusive environment for all customers.​
• Gain proactive strategies for empowering accessibility to all customers.

How to Register
To join the webinar, please complete both of the following steps:

1. Pay the $15 registration fee here: lifeworks.org/payment. In the memo list include the webinar title: Inclusive Workplaces for People with Disabilities

1. Register on Zoom here: https://lifeworks.zoom.us/webinar/register/WN_VsHm0l3EQL-sxE5R1cZQ-Q#/registration

Your webinar confirmation and access link will come directly from Zoom.

About the Speaker:

Lisa Jemtrud is Lifeworks’ Disability Initiatives Consultant. She previously served as Director of Employment Services in the disability services community and held leadership roles in the business sector, including Foundation Executive Director and Vice President of Community Relations at the Better Business Bureau of Minnesota and North Dakota. In 2023, she was appointed to Minnesota’s Governor’s Council on Developmental Disabilities. A mother of two sons with disabilities and a competitive martial artist, Lisa is a dedicated disability inclusion champion passionate about helping businesses and job seekers connect and thrive.