Accessible Customer Service

This training session is an introductory course to equip employees with the knowledge and skills to provide exceptional customer service to individuals with disabilities, who now make up 1/4 of the American population. Participants will learn to identify and address diverse accessibility needs, ensure a welcoming and inclusive environment for all customers.

• Thursday, Mar 19: 3:30 PM – Online via Zoom

What you will Learn

• Identify the various dimensions of disability.
• Relate to and understand the disability rights movement from 1960s to today in the U.S.
• Recognize there is nothing about people with disabilities that needs changing, rather society that must change.
• Commit to starting conversations about disability.

How to Register
To join the webinar, please complete both of the following steps:

1. Pay the $15 registration fee here: lifeworks.org/payment. In the memo list include the webinar title: Inclusive Workplaces for People with Disabilities

1. Register on Zoom here: https://lifeworks.zoom.us/webinar/register/WN_VsHm0l3EQL-sxE5R1cZQ-Q#/registration

Your webinar confirmation and access link will come directly from Zoom.

About the Speaker:

Keeri Tramm, Director of Disability Initiatives at Lifeworks, is an Autistic professional dedicated to fostering equity and empowerment for the disability community. With a career spanning nonprofit and for-profit sectors, she leverages her expertise in business and data analysis to drive impactful outcomes. Keeri holds a degree in Special Education and serves on the board of Minnesota NEAT, where she influences disability policy and practice. Her experience as a case manager in Oregon and Minnesota underscored her commitment to advocacy and creating lasting change.