Accessible Customer Service

This training session is an introductory course to equip employees with the knowledge and skills to provide exceptional customer service to individuals with disabilities, who now make up 1/4 of the American population. Participants will learn to identify and address diverse accessibility needs, ensure a welcoming and inclusive environment for all customers.

• Thursday, December 17: 3:30 PM – Online via Zoom

What you will Learn

• Identify the various dimensions of disability.
• Relate to and understand the disability rights movement from 1960s to today in the U.S.
• Recognize there is nothing about people with disabilities that needs changing, rather society that must change.
• Commit to starting conversations about disability.

How to Register
To join the webinar, please complete both of the following steps:

1. Pay the $15 registration fee here: lifeworks.org/payment. In the memo list include the webinar title: Inclusive Workplaces for People with Disabilities

1. Register on Zoom here: https://lifeworks.zoom.us/webinar/register/WN_VsHm0l3EQL-sxE5R1cZQ-Q#/registration

Your webinar confirmation and access link will come directly from Zoom.

About the Speaker:

Lisa Jemtrud is Lifeworks’ Disability Initiatives Consultant. She previously served as Director of Employment Services in the disability services community and held leadership roles in the business sector, including Foundation Executive Director and Vice President of Community Relations at the Better Business Bureau of Minnesota and North Dakota. In 2023, she was appointed to Minnesota’s Governor’s Council on Developmental Disabilities. A mother of two sons with disabilities and a competitive martial artist, Lisa is a dedicated disability inclusion champion passionate about helping businesses and job seekers connect and thrive.