EVV Timekeeping Resources

What is Electronic Visit Verification (EVV)?

Required by the federal government through the 21st Century Cures Act, Public Law 114-255, Electronic Visit Verification (EVV) mandates that all personal care services – including 245D, PCA, and FMS – are electronically tracked. It applies to all staff – including those living in the participant’s home – regardless of their familial relationship. To be eligible for full Medicaid matching dollars, the Minnesota Department of Human Services (DHS) is in the process of implementing EVV.

This federal mandate directly impacts Lifeworks In-Home Services.

Need Assistance with Cashé FMS or Pavillio? Contact our Application Support Team!

Call 651-454-2732

Cashé FMS EVV Resources

Affordable Technology Resources
Download PDF
Cashé FMS EVV User Guide – Employee
Download PDF
Cashé FMS EVV Video Tutorial – Employee
Watch Video
Cashé FMS EVV User Guide – Responsible Party
Download PDF
Cashé FMS EVV Video Tutorial – Responsible Party
Watch Video
Cashé FMS EVV User Guide – Goods and Services
Download PDF
Cashé FMS EVV User Guide – Service Utilization
Download PDF
Cashe FMS EVV User Guide – Employee – Telephony

Cashe FMS EVV User Guide – Employee – Telephony

Download PDF
Cashe FMS EVV User Guide – Responsible Party – Telephony

Cashe FMS EVV User Guide – Responsible Party – Telephony

Download PDF

Pavillio EVV Resources

Affordable Technology Resources
Download PDF
Pavillio EVV User Guide – Employee
Download PDF
Pavillio EVV Video Tutorial – Employee
Watch Video
Pavillio EVV User Guide – Employee – Shared Services
Download PDF
Pavillio EVV User Guide – Responsible Party
Download PDF
Pavillio EVV Video Tutorial – Responsible Party
Watch Video
Pavillio EVV User Guide – Responsible Party – Shared Services
Download PDF
Pavillio EVV User Guide – Employee – Telephony

Pavillio EVV User Guide – Employee – Telephony

Download PDF
Pavillio EVV User Guide – Responsible Party – Telephony

Pavillio EVV User Guide – Responsible Party – Telephony

Download PDF

Have a question not answered here? Contact our Application Support Team at cashesupport@lifeworks.org or 651-454-2732.

1. Confirm that your username and password have been entered correctly.
2. If you still cannot to log in, restart the device by turning it completely off and then turning the device back on. Attempt to log in again.
3. If restarting the device does not work, if you are on your phone or tablet uninstall and reinstall the app.
4. If you still cannot log in, please submit an email ticket to our technical team at CasheSupport@lifeworks.org.
Include the following information in your email:
- - Screenshot of the error message
    
    Your Full Name
    
    Your Username
    
    Preferred contact method for the response
    
    If a phone call is preferred, please specify best the Date & Time for a returned call.
Yes, the password is the same for both the Employee AND the Responsible Party role.

If your password is NOT working for either login, please submit an email ticket to our technical team at CasheSupport@lifeworks.org.

Include the following information in your email:
- - Screenshot of where the language is not updated
    
    Your Full Name
    
    Your Username
    
    Preferred contact method for the response
    
    If a phone call is preferred, please specify best the Date & Time for a returned call.
If your participant is not listed, it could mean that some information is missing from your Employee Profile. Please submit an email ticket to our technical team at CasheSupport@lifeworks.org

Include the following information in your email:
- - Screenshot of error the message on the Care Recipients screen showing the participant is missing
    
    Your Full Name
    
    Your Username
    
    Preferred contact method for the response
    
    If a phone call is preferred, please specify the best Date & Time for a returned call.
Please submit an email ticket to our technical team at CasheSupport@lifeworks.org if you need to update your contact information (email, phone number, etc.). Include the following information:
- Your current information and the new information you need updated
- Your Full Name
- Your Username
- Name of Your Responsible Party (if applicable)
- Name of Your Participant
- Preferred contact method for the response
- If a phone call is preferred, please specify the best Date & Time for a returned call.

What is Electronic Visit Verification (EVV)?

Need Assistance with Cashé FMS or Pavillio? Contact our Application Support Team!

Cashé FMS EVV Resources

Affordable Technology Resources

Cashé FMS EVV User Guide – Employee

Cashé FMS EVV Video Tutorial – Employee

Cashé FMS EVV User Guide – Responsible Party

Cashé FMS EVV Video Tutorial – Responsible Party

Cashé FMS EVV User Guide – Goods and Services

Cashé FMS EVV User Guide – Service Utilization

Cashe FMS EVV User Guide – Employee – Telephony

Cashe FMS EVV User Guide – Responsible Party – Telephony

Pavillio EVV Resources

Affordable Technology Resources

Pavillio EVV User Guide – Employee

Pavillio EVV Video Tutorial – Employee

Pavillio EVV User Guide – Employee – Shared Services

Pavillio EVV User Guide – Responsible Party

Pavillio EVV Video Tutorial – Responsible Party

Pavillio EVV User Guide – Responsible Party – Shared Services

Pavillio EVV User Guide – Employee – Telephony

Pavillio EVV User Guide – Responsible Party – Telephony

Frequently Asked Questions

I cannot log in, what do I do?

Is the password the same for the Responsible Party role?

What if the participant is not listed?

How do I update my contact information?